We understand that from time to time you may wish to return a product to us. Our 10-day returns policy enables you to return products purchased from our approved range, to us in appropriate circumstances.
This returns policy applies to customers in England and Wales/irrespective of your geographical location.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
a we receive the returned product within 7 days following the date of purchase of the product;
b the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
c you comply with the returns procedure set out below; and
d none of the exclusions set out below apply.
3 Returns procedure
In order to take advantage of your rights under this returns policy, you must:
Send an email to: email@example.com
Products returned under this policy must be sent by recorded delivery to:
Poppy Belle Florals, Unit 38 Nelson Industrial Park, Long Lane, Aintree, L9 7BN.
You will be responsible for paying postage costs associated with returns under this policy, unless your order total exceeds £50 in which we can arrange collection with our courier UPS.
The following kinds of products may not be returned under this policy:
A. Any product made to your specification;
B. Any product made to order.
C. Any product purchased from the Poppy Belle Originals Range.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the costs of returning the product to us.
We will usually refund any money received from you.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
We will not refund delivery charges.
6 Improper returns
Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
a we will not refund or exchange the product;
b we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
c if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7 About us
Our full name is Poppy Belle Florals Ltd
Our principal trading address is Unit 38 Nelson Business Park, Long Lane, Aintree, L9 7BN
Our email address is firstname.lastname@example.org
Our VAT number is 338388562
Our limited company number is 11860713