FAQs

Something you love out of stock? Our most popular products sell fast, so please keep an eye on our “back in stock” section to see if it comes back in. Unfortunately our customer service team are unable to help with stock queries.
Items within our approved range are not made by ourselves, they’re just lots of pretty things we know you’ll love, with a quality that's endorsed by ourselves. Therefore, items within this range cannot be altered or made bespoke.

What are your delivery time frames? (Please note usual time frames do not currently apply due to circumstances surrounding covid 19). Although we endeavour to dispatch orders as soon as we can, our current  standard delivery time is up to 10 working days, although we often get them out much quicker than this. 
As all of the products in our 'Originals' range are handmade items that are designed and handcrafted by ourselves, they have a standard lead time of four weeks however you can find more details on each product page and will be given an estimated delivery date at checkout and on your email confirmation.

My order hasn’t arrived! We’re sorry that your order hasn’t been delivered yet. Firstly, check your estimated delivery date on your order confirmation to make sure when your order is due. Once you order is despatched, you will receive an email notification from our courier which will include tracking information along with delivery options if you need to reschedule the delivery/change delivery address for any reason. Please wait until your estimated delivery date to receive your parcel. If it is past your estimated delivery date, check the latest tracking from the courier on the tracking link. Unfortunately our customer services cannot change or fix delays experienced by our couriers, so please only get in touch if there is no update from the courier on their tracking.

We offer a 7 day returns policy for all items in our range, but please note that this does not apply to handmade/bespoke items and these cannot be returned.

To return an item, please send an email to returns@poppybelleflorals.co.uk notifying us of your wish to return the item, and the reason for the return. We will then confirm the address for the item to be returned to.
Returns can take up to 14 days from us receiving your returned item for the refund to be processed and funds returned to your bank account. If you are waiting for a refund and it has not yet been 14 days since you returned the item, please wait for 14 days to pass before getting in touch. If it has been longer than 14 days, please send a reminder email to the returns@poppybelleflorals.co.uk email address so we can investigate.

Unfortunately we are unable to cancel or amend an order once it has been placed.

For any installation enquiries, please send an email to enquiries@poppybelleflorals.co.uk and put the word 'Installation Enquiry' and your location in the subject. 
We will need you to email us images of the space where you would like the installation, along with accurate measurements of the area and also any inspiration pictures or colour schemes/flowers you would like. We would also need to know if there are any other potential issues that may cause us a problem when we install, such as listed buildings or unable to drill into walls etc. In most cases this is enough for us to provide you with a quote but there may be times when we need to visit the site before providing a quote.

We will be unable to provide a quote without all of the above information.

Due to the high quality of the products we supply, one question we get asked a lot is 'are you flowers real?'. We pride ourselves on finding the highest quality silk florals so everything you see on our site are is exactly that - high quality silk florals.

Something you love out of stock? Our most popular products sell fast, so please keep an eye on our “back in stock” section to see if it comes back in. Unfortunately our customer service team are unable to help with stock queries.
Items within our approved range are not made by ourselves, they’re just lots of pretty things we know you’ll love, with a quality that's endorsed by ourselves. Therefore, items within this range cannot be altered or made bespoke.

What are your delivery time frames? (Please note usual time frames do not currently apply due to circumstances surrounding covid 19). Although we endeavour to dispatch orders as soon as we can, our current  standard delivery time is up to 10 working days, although we often get them out much quicker than this. 
As all of the products in our 'Originals' range are handmade items that are designed and handcrafted by ourselves, they have a standard lead time of four weeks however you can find more details on each product page and will be given an estimated delivery date at checkout and on your email confirmation.

My order hasn’t arrived! We’re sorry that your order hasn’t been delivered yet. Firstly, check your estimated delivery date on your order confirmation to make sure when your order is due. Once you order is despatched, you will receive an email notification from our courier which will include tracking information along with delivery options if you need to reschedule the delivery/change delivery address for any reason. Please wait until your estimated delivery date to receive your parcel. If it is past your estimated delivery date, check the latest tracking from the courier on the tracking link. Unfortunately our customer services cannot change or fix delays experienced by our couriers, so please only get in touch if there is no update from the courier on their tracking.

We offer a 7 day returns policy for all items in our range, but please note that this does not apply to handmade/bespoke items and these cannot be returned.

To return an item, please send an email to returns@poppybelleflorals.co.uk notifying us of your wish to return the item, and the reason for the return. We will then confirm the address for the item to be returned to.
Returns can take up to 14 days from us receiving your returned item for the refund to be processed and funds returned to your bank account. If you are waiting for a refund and it has not yet been 14 days since you returned the item, please wait for 14 days to pass before getting in touch. If it has been longer than 14 days, please send a reminder email to the returns@poppybelleflorals.co.uk email address so we can investigate.

Unfortunately we are unable to cancel or amend an order once it has been placed.

For any installation enquiries, please send an email to enquiries@poppybelleflorals.co.uk and put the word 'Installation Enquiry' and your location in the subject. 
We will need you to email us images of the space where you would like the installation, along with accurate measurements of the area and also any inspiration pictures or colour schemes/flowers you would like. We would also need to know if there are any other potential issues that may cause us a problem when we install, such as listed buildings or unable to drill into walls etc. In most cases this is enough for us to provide you with a quote but there may be times when we need to visit the site before providing a quote.

We will be unable to provide a quote without all of the above information.

Due to the high quality of the products we supply, one question we get asked a lot is 'are you flowers real?'. We pride ourselves on finding the highest quality silk florals so everything you see on our site are is exactly that - high quality silk florals.